By uploading your Government issued photo ID, recent utility bill (within 3 months) and your clear passport photograph against a plain background

That is your responsibility, our responsibility starts when your products arrive at our warehouse in Houston. We encourage vendors in Africa to conduct their due diligence on best possible ways to ship

We will discard, we will not ship out expired products. You are advised to only ship out products with considerably long shelf life

No we do not, it must be door-to-door delivery

Once you have completed your registration, your account has been verified and your products are in the US, ready for dispatch

Via the account details you provided during signup. Click on this link to read about payments & remittances https://tradeexpoafrica.compayment-and-remittances/

It is based on request. You will request a withdrawal from your vendor dashboard but this must be at least two weeks after your order shipped to the customer to give ample time for the customer to receive the item/s. Click on this link to read about payments & remittances https://tradeexpoafrica.compayment-and-remittances/

$25/box/ month and box size is 18” X 18” X 24”. This cost is strictly for vendors selling on our platform only. Click this link to view details:
https://tradeexpoafrica.comvendor-warehousing-subscription/
Vendors can warehouse as many boxes or pay for as many months as desired.

Yes we can. We charge 15% of the overall product value as our fulfillment fees.

Vendors can warehouse as many boxes or pay for as many months as desired.

Yes, via this link https://tradeexpoafrica.comvendor-warehousing-subscription/

Click “details” at the top right corner of your invoice to edit quantity

Send an email to us via info@tradeexpoafrica.com immediately after payment with the following information: Name of storefront on the website and what you paid for. Your payment will be confirmed within 24-48 hours.

Yes, kindly click on this link to read about payments & remittances https://tradeexpoafrica.compayment-and-remittances/

They can be reviewed using this link https://tradeexpoafrica.comvendor-membership/

Yes, however, free listing is limited to 5 products, anything more than that will require you to upgrade your vendorship plan. Review here https://tradeexpoafrica.comvendor-membership/

It is based on request. You will click on the “withdrawal” request button at the top right of your dashboard to initiate the request. Vendors can only request withdrawals two weeks after product shipment to the customer, to give ample time for the customer to receive the item/s. Click on this link to read about payments & remittances https://tradeexpoafrica.compayment-and-remittances/

We will sell your items to recoup our warehousing costs and this will include handling fees

No, for example, if you are selling a dress in small, medium, large and extra large, that will be considered as just one listing. If you are selling a particular design in different colors, that will also be considered one listing. When design is different, then the listings are not the same

If you warehouse your products with us, we will and you will not have to worry about that. It is already included in your warehousing fees. If you store your products yourself within the US or you store with family and friends, then you or your family are responsible for sending products to consumers. For accountability and professionalism, we encourage you to warehouse with us

That will be addressed between you and your shipper. TEXA has no involvement or influence in that area and usually neither will your shipper be able to influence anything. Seizures are at the sole discretion of the relevant government agencies

We will generally market the site to the public, however, specific product marketing is for those under paid vendor membership. Review pricing here https://tradeexpoafrica.comvendor-membership/

No

No

Only products under fashion are eligible for returns, however, it is advisable for vendors to set up their return policies, if any, during product upload. If it is a “no return allowed” and if returns are allowed, what are the conditions?

Government issued photo ID, recent utility bill (within 3 months) and your clear passport photograph against a plain background

By looking out for the email verification mail in your inbox or spam mail. Follow the instructions and verify your  email.

Login to your account, click “settings” and click the “verification” tab on the upper right screen, upload the necessary documentation and submit. Wait for a TEXA representative to approve or reject your submission. If rejected, reasons will be explained to you. After approval, you can proceed to upload your products.

Login to your account, click “Products” - “Add New” to start uploading. We recommend that you ensure your products are within the US before going live on your storefront so that once customers order your products, they are available for immediate shipment.

Yes, only if they warehouse their products with us, this is because our platform only has one shipping system integrated to it and all shipments are from our warehouse. Payments for shipments would have also been made during customer checkout and that has been calculated based on distance from our warehouse to the customer's delivery address.

You cannot ship directly to customers. You can only be a vendor on our platform if you warehouse your products with us, this is because our platform only has one shipping system integrated to it and all shipments are from our warehouse address. Payments for shipments would have also been made during customer checkout and that has been calculated based on distance from our warehouse to the customer's delivery address.